FAQ
Orders & Shipping
How long will it take to receive my order?
Delivery times depend on the shipping option selected at checkout.
Standard Delivery: Estimated delivery within 3–5 business days after your order has been dispatched.
Express Delivery: Estimated delivery within 1–2 business days after your order has been dispatched.
Please note that delivery timeframes are estimates and may occasionally be affected by courier delays that are outside of our control.
How long does it take to process my order?
We aim to process all orders within 1–2 business days.
Orders placed after our business hours, on weekends or on UK bank holidays will be processed on the next business day.
Please note that processing times are separate from delivery times.
What delivery options do you offer?
We currently offer two delivery options:
Standard Delivery – Estimated 3–5 business days
Express Delivery – Estimated 1–2 business days
Available shipping options and costs will be displayed at checkout before you complete your purchase.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a confirmation email with your tracking information (where applicable), so you can follow your parcel’s journey.
If you haven’t received your dispatch email after the processing period, please get in touch and we’ll be happy to help.
Can I change or cancel my order?
If you've made a mistake with your order, please contact us as soon as possible. Unfortunately, once an order has been processed or dispatched, we're unable to make changes or cancel it.
Do you ship internationally?
At the moment, we only ship within the United Kingdom.
As Naicos UK continues to grow, we hope to expand our shipping destinations in the future.
Products
Are your products authentic?
Yes. We carefully source all of our products from trusted suppliers to ensure every item we stock is authentic.
How do I choose the right shade?
We aim to provide accurate product images and descriptions to help you choose the best shade. Please note that colours may vary slightly depending on your screen settings and lighting.
Should I patch test before using a product?
Yes. We highly recommend carrying out a patch test before using any new cosmetic product, especially if you have sensitive skin or allergies.
If irritation occurs, discontinue use immediately and seek advice from a health care professional.
Are your products suitable for all skin types?
Our collection includes products designed for a variety of skin types and tones. As everyone's skin is different, we recommend checking the product description and ingredient list before purchasing.
Stock
Will sold-out products be restocked?
Many of our products are restocked where possible. However, some collections are produced in limited quantities and may not return.
For restock updates, subscribe to our mailing list or follow us on Instagram.
Contact
How can I contact Naicos UK?
You can contact us via our Contact page or by emailing naicosuk@gmail.com.
We aim to respond to all enquires within 1 - 2 business days.