Refund policy

At Naicos UK, we want you to shop with confidence. If there’s an issue with your order, we’re here to help.

Return Eligibility

Due to the nature of cosmetic products and hygiene reasons, we only accept returns on products that are:

  • Unused and unopened.
  • In their original condition and packaging.
  • Returned within 14 days of receiving your order.
  • Approved by our customer support team before being returned.

Products must remain sealed with the Naicos UK security sticker intact. Once this seal has been removed or tampered with, the product is considered opened and is no longer eligible for return unless required under your statutory rights.


Non-Returnable Items

We cannot accept returns for:

  • Opened or used cosmetic products.
  • Products with a broken or removed Naicos UK security seal.
  • Sale or clearance items.
  • Gift cards (where applicable).


Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

To help us assess your claim, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the item(s) and the packaging.


How to Request a Return

To request a return, please contact us via our Contact Us page or email naicosuk@gmail.com

Please include:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for your return.

If your return request is approved, we’ll provide you with a prepaid return shipping label along with instructions on how to return your item.

The prepaid return shipping label is provided for your convenience. The cost of this label will be deducted from your final refund.

All approved returns must be received and inspected by Naicos UK before a refund can be processed.


Refunds

Once we’ve received and inspected your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. The cost of the prepaid return label will be deducted from the amount refunded to you.

Please allow up to 10 business days for your refund to appear in your account. In some cases, depending on your payment provider, this may take up to 15 business days.

If you haven’t received your refund after 15 business days, please contact us and we’ll provide any relevant reference information you may need to share with your bank or payment provider.

Please note that original shipping charges are non-refundable.

 

Exchanges

We currently do not offer exchanges.

If you’d like a different item, you’ll need to place a new order.

 

This policy does not affect your statutory rights under applicable UK consumer protection laws.